It’s not just DXC—the entire airline industry runs on a shoestring. There’s no real resilience in ground systems. When the machines fail, everything stops—belts, check-in, bookings, the lot.
We’ve been warning for years: build fault-tolerant, distributed microservices. But change costs money, and they won’t spend it. Instead, they slap a shiny front end on decades-old systems, creating fragile, poorly integrated solutions that inevitably break. Outsource it so you can distance yourself from the problem. But it's your business pal, not DXC's....
The back-end teams work miracles to keep it all alive. But the jobs market is shifting, and loyalty cuts both ways. When companies don’t care about staff or invest in doing things right, they get exactly what they’ve paid for: quick fixes, no resilience, no security. Wait for it to break—then scramble.
And the point here is - that it's DXC people calling out this could be better. But our clients and execs don't seem to want it. Can't keep fighting it. Hence why we're quitting in our droves.