For several reasons that I can think of, Gainwell has sent many employees to other companies only to have them work for Gainwell as contractors. And from what I've seen on multiple occasions since the rebadging is Gainwell trying to hold those individuals to a higher standard than themselves could ever achieve or what they would have expected from those same individuals when they were actual Gainwell employees.
It's Gainwell's way of passing the buck when things break. Particularly when it was under the Gainwell's mismanagement that created the dumpster fires that we see on a daily basis. It's easy to point their finger at the contractors (ex-employees) and say it's their fault rather than admit they themselves did not put forth enough effort to guarantee the implementation of highly fault-tolerant or resilient systems.
In addition to, there aren't proper or standardized processes in place, You have Gainwell execs and managers pushing for or implementing projects that they have no prior or actual experience with. And it definitely shows.