Thread regarding HCSC (Health Care Service Corporation) layoffs

Does HCSC use Desktop Process Analytics (DPA) to track productivity?

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| 2051 views | | 11 replies (last July 27) | Reply
Post ID: @OP+1k0vwm51t

11 replies (most recent on top)

So to clarify, non-exempt employees vs exempt EEs can be tracked with tracking such as DPA differently? This makes me wonder if this was reason so many former Cigna EEs are now exempt/hourly… so they can continue to “track” them…

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Post ID: @x2+1k0vwm51t

@re Well sh-t Cigna has been tracking salaried exempt employees for years.

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Post ID: @sn+1k0vwm51t

@kq There was a lawsuit last year in the Chicago area where an exempt employee claimed they were misclassified and entitled to overtime. The basis of the claim was that their job duties and performance expectations were focused on production metrics and time-tracking—tasks typically associated with non-exempt roles. Specifically, the use of tools like Staffalytics to monitor exact hours worked raised red flags, since closely tracking time and production in that way can undermine exempt classification under the FLSA.

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Post ID: @re+1k0vwm51t

@gr in trouble from who? So exempt employees aren’t supposed to have tracking like that?

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Post ID: @kq+1k0vwm51t

@bn that’s called Staffalytics. It tracks any idle time over 30 seconds or 2 minutes. The company got in huge trouble late last year because they were using it on exempt staff and a memo went out telling leaders to stop and remove all goals for exempt employees that were tied to staffalytics.

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Post ID: @gr+1k0vwm51t

@bz Exactly what I want to know, as well.

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Post ID: @ej+1k0vwm51t

How about for nurse clinical positions? Coaches, utilization, case management, coordinators?

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Post ID: @bz+1k0vwm51t

@OP I would hope so...not for tracking productivity, but to see network activity. Who wouldn't?

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Post ID: @bs+1k0vwm51t

Both are correct, yes for certain positions. No, for others.

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Post ID: @br+1k0vwm51t

For CS, yes. They’re tracking mouse idle time, etc.

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Post ID: @bn+1k0vwm51t

No, not at this time.

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Post ID: @bk+1k0vwm51t

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