Too many claims managers (they are not leaders) and senior managers who know nothing about the discipline they manage. They’ve been able to stagnate for years with no development of their own or of their people. The solutions are always pay more money and get your closures, like these managers did in LDU because that is what they know best. Then point the finger elsewhere. But these are not $400 rental bills.
This was not made better by keeping them out of the office to work from home.
Too often in claims, management dumps off their employees to the the same lesser paid people who are then called upon to drop everything and save the day. Then these same people are shunned by higher ups the minute they carry a backbone to say no and attempt transparent performance discussions.
Good people walk out the door and nepotism replaces those whenever consolidation is not the answer. For all I have seen so far in casualty, who we’ve obtained from other carriers while also promoting more ex-Esurance people in charge is not the answer.
Bumped from replies for being 100% on point. Posted by @ysx+1jwiSMTY