Worst call routing structure for customers in history. When you call in for anything you go to sales and then after they transfer you it’s likely you get to someone who won’t help and transfers you again.
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No lies detected here! Sadly they ripped the right to help from sales and the true customer service reps don’t speak any English therefore they’re useless. I like to call them dead weight! At one point the only thing sales couldn’t do was open a trouble ticket and now the only thing they can do is offer broadband with a side of kinetic secure! Note to Kinetic… no one can afford you’re secure. For some that $15 is gas or groceries!