They called institutional knowledge “bloat” and cut it to save money. Now we’re constantly reinventing processes that veterans had perfected. And the worst part is, it keeps happening. This isn't the type of industry where you can just replace older, knowledgeable employees with cheaper, younger workforce and not see major consequences.
1 reply
losing lot of valuable insights and learning from past customer experience and all domain knowledge accumulated over the period of time is lost due to replacing knowledgeable,veterans employees with with cheaper labor. it impacts on product, customer relationship and of course on team moral as we keep letting people go even though they performed at their highest level. Not a winning strategy.