Is HCSC is planning to offshore more roles, like phone CAs, in addition to the hiring freeze as well? anyone heard anything on this?
3 replies (most recent on top)
And yet our CS headcount has never been higher.
Interviewed w high level cs dept the ultimate goal is to automate as much as possible to reduce overhead and this was pre acquisition of cigna
Most of my department’s work has been automated or outsourced. I clock in every morning knowing that it could be the last day.