I don't think I wanna work at state farm anymore. I haven't graduated from training and dreading what production looks like. They don't train enough in underwriting department. Full of a bunch of petty pricks trying to get ahead. Nobody likes each other. Trainer is the worst I have met by far. She is condescending, rude, and just awful person. Watching class has been like watching a train derailment. People have been trying to get this trainer fired from the start. How the he-l do the psychos get ahead in corporate?
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I would be wondering why I'm doing their job and not getting compensated for it. Especially after being passed over multiple times to have someone like them. But that seems likw normal pracrice here.
So you would be offended if your TM asked for your input? That is what everyone is asking for. Nice.
Just wait, if you're here long enough and you know your job well your TM won't stop asking you for advice. You end up feeling like you're training the manager to do their job.
Agreed, always someone else's fault that they can't do their job or went to the wrong department..... because they weren't trained right!!! Up until about 10 years ago there was virtually no reference materials other than a few emails and notes you took from asking someone! Printed claim process guides was about it!!!!! Zero common sense and complete lack of the ability to think independently is the problem! It would be hilarious to see some of these people go to old claim school where if you didn't pass the exam after two weeks, you were instantly fired and sent home! 75% of the CS/CA would not be here!
The people complaining are too d-mb to be trained.
So the solution for losing employees to other companies is to not train to competency and the customer gets sc--wed while executive gets huge bonus money? Tells much or their "shared values."
State Farm used to have top notch training and lengthy onboarding process. Other companies figured it out and began poaching SF employees with just a couple years experiance. In this setting, SF realized that they we eating the cost of training their competitors employees. Tens of thousands of dollars wasted on training an employee only to loose yhem before they became proficient/productive.
Knowledge retention is difficult.......What's that tell you? Your metrics and process garbage does not deal with the human aspect of the job. It's OK because technology has all the answers right?
,knowledge retention is difficult when the levels are high.
What percentage of new hires quit after 1, 2, 3, 4, 5, 10, 15, 20, 25, and 30 years and what is their reason. You will find very high turnover in the first 10 years. It would also be interesting to know what the average lifespan of an adjuster after retirement. SF does have this information and will not share it with anyone. The high turnover rate early on based on my over 30+ years experience with the company, the last 25 plus years is due to poor training. Before that SF bragged and was so proud they claimed to have the best educated and trained claims workforce. It's not anymore due to cost savings, cutting benefits, and the turn and burn corporate philosophy. My heart has been and will always be with those who keep the promise. The heart of the company.
Lol @ the complex cs trying to tell people how he can sc--w off half the day. The company needs to purge/fire lazy people like that. Try working in injury as a CS. Been with SF over 6 yrs so I'm not new. Injury CS's can't take breaks due to workload, sometimes can't take a lunch either. Must be nice to work in complex, what a lazy POS this id--t is. Hope you get reassigned to injury, you won't last long over there.
Yes, some of these people just need to go do something else. I work as a CS in Complex and most of the people they hire can hardly put gas in their car much less investigate an auto claim. You can explain it to them over and over again and years after year they do not understand the basic concepts of a clam. Can't write a sentence to save their lives, horrible on the phone and honestly just lazy. I've been in the role 10 years and can do this job in my sleep, sc--w off half the day and still meet my "standards". I made 90K last year working 40 hours a week! Not may places or jobs you can do that, make this kind of money and still get a pension. Yes SF and the Exec su-ks arssszzz but these ignorant f-cks they are hiring just make it a lot worse. Insurance industry is nothing to dream about is usually pretty secure if you just work. People just move on if you know you su-k or are lazy.....
Some people just aren't meant to work in insurance. It's not for everyone. Better luck elsewhere.
No SF does not want to train you how to cheat, lie, and steal because then they would be on record for a liability. Think about it. The image of "the honest guy" vs reality would be exposed. They force a person to learn how to become be opposite of what they project so they can mold someone into them.
I will grant you this the training at State Farm is not good! Unfortunately what you fail to understand is that anyone at State Farm that has been successful, had the same cr-ppy training and/or was not really trained at all. That means they just su-ked it up and figured it out! I have a ton of peers that constantly say year after year, I was never trained for this, as an excuse! All I want to say to them ....you are a complete st-pid lazy id-iot and not everything in this world can be explained to you! You have to put forth a little self-initiative, go out and learn your job or train yourself. It is why the 30-40+ year olds that are just starting out in something like an Express-CA or Complex-CS is usually a mo-on that is going to fail at this job or any job because most are just too lazy or stup-d to figure it out! Su-k it up butter cup! You and you alone are responsible for you, not your "trainer"!
Sounds like you've reached your boiling point already. It won't simmer down, so you should go. For real.