Thread regarding Cigna layoffs

Systems Down

We are going on hour 6 of the most important system for EBH calls being down with no resolution as of yet. Monday is obviously the busiest day of the week. Is this a result of tech layoffs, incompetence, or a combination of both? Of course, we’ve been provided the bare minimum for how proceed today.

Can’t wait for us employees to be expected to pick up the pieces from the chaos that has ensued today. Can’t wait to be forced to document 70+ calls that occurred and not be provided project time. Can’t wait to be bitched at over a department wide issue that isn’t our fault (but don’t worry, somehow they will find a way to twist it and make it our fault). Sigh.

Eat 100000000 di-ks, Cigna

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| 2431 views | | 5 replies (last April 29, 2025) | Reply
Post ID: @OP+1jsysx1m9

5 replies (most recent on top)

Tell HIH to fix it.

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Post ID: @f2+1jsysx1m9

They did lay off a bunch of the True Care prod support so maybe...

Also- True Care has been an issue since day 1. Cigna is their biggest client and they aren't really built to support us. I never understood why we didn't just make it in-house...

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Post ID: @bp+1jsysx1m9

@a3+1jsysx1m9

Not OP but good to know. Still agree with OP that leadership will make this a pain in our a--holes

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Post ID: @a6+1jsysx1m9

The TruCare outage was reported as caused by a "vendor update"

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Post ID: @a3+1jsysx1m9

Hit em with the we-ponized incompetence right back.Two can play at that game 🤷🏽

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Post ID: @a2+1jsysx1m9

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