Please tell me you are in an EA office and are writing tons of auto. The dailies show one or two offices that have 20 auto items. I looked and they are call centers in other states with no storefront. Is that what we’re supposed to do? I can’t get past the first screen that notifies me they don’t qualify many times. HELP 😢
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@66d If the customer is too d-mb to compare apples to apples then they are too d-mb to appreciate the agent and will just assume (from a place of ignorance) they are trying to take advantage of them. (And they will still pay 10% more for those other limits)
Why would a customer buy from an agent who is just using the exact same interface that the customer would use - Answer: Because customers are not giving themselves matching coverage that they are coming from. They had 250/500 now have 25/50. They had glass but no don't. They had equal BI and UM UIM Bi and now they have half UM UIM BI.
Why would a customer buy from an agent who is just using the exact same interface that the customer would use to buy the identical product at a 10% discount?
To the Nat Gen is slower comment . Yes I need to know how does the fastest quoting site now is 30-45 seconds to open homepage?
Some of us did stand up and told IT execs- like Kamal and Zulfie- that ASC would never wor. We offered technical reasons as to why. Well, we got fired very quickly. Both of the leaders mentioned above have entry level actual experience when it comes to building and deploying complex systems. Kamal has zero
Pretty sure National General built, fixed, and rebuilt ASC - they call it something stupid, can’t remember - before Allstate was able to build ASC beyond their test (one agent in one zip code in Illinois).
It’s still sh-t and National General isn’t as fast as they used to be, but still about 1/10th of the time and resources to get more done.
The clapping seals and brown nosers are to blame as well. Instead if stepping up and saying "we are fu--ing up with this" they continued to make the head honchos think everything was going well and swimmingly just to cover their own worthless hides. Because they knew when it started failing (is already) that they could point down and pin the burden on the underlings. What this company has done repeatedly for many years.
Agree completely — and I really feel for the EA offices.
That said, ASC was set up to fail from the start. Instead of going with a proven platform like Guidewire (which leading competitors use), Allstate decided to build their own — relying on overwhelmed tech teams and dealing with nonstop scope creep from leadership. It’s been dragging on for years — let’s not forget, ASC started before COVID.
Worse yet, support was an afterthought. Call center leadership assumed it was so simple it would just run itself. At the last second, they scrambled to piece together a plan, and it completely fell apart. The support teams and leaders behind this dropped the ball — and people should be fired.
Production down about 80% here - some of it is the systems failing but even when they work, it’s worse.
Allstate wants to be a direct writer from here on. Internet, maybe an off shore call center, quote by text, and do it yourself. Relationships with agents are too expensive to maintain. Big Blue doesn’t want that anyway. When EA’s leave, quit, or retire Big Blue is thrilled. A big sigh of relief can be heard from Chicago to New York to LA when EA’s leave. This is your sign agents. They don’t care about you, your business or anything. but the stock price and their bonuses. Wake up and smell the yacht exhaust folks.
All by design in terms of choking and starving the EA's into submission.
And ASC is so terrible that it is going to be one of the biggest mistakes Big Blue made overall in a long long time. It is a terrible awful product that was broken on arrival with not enough resources to get ahead of it.
As someone that has worked with ASC for many months now they really sc--wed the pooch on this one.