Hey everyone, to succeed we just need to roll up our sleeves and work hard, focusing on accountability and doing better, especially doing the hard work better. There are vague new initiatives that will help us be accountable and focused. They will also help us work hard and do better.
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We failed our April SOC2 audit? Do tell...
The place is a disaster. Management has no idea they are not SOX II compliant.
Operation Synergistic Wellness Optimization (OSWO)
Executive Summary:
In alignment with our commitment to driving member-centric outcomes through scalable innovation, Operation Synergistic Wellness Optimization is a paradigm-shifting initiative designed to holistically enhance the end-to-end customer wellness journey. By leveraging agile methodologies and data-driven empathy, OSWO aims to proactively deliver hyper-personalized, omni-channel touchpoints that delight, engage, and ultimately humanize the payer experience.
Core Pillars:
- Experience Harmonization: Orchestrating frictionless interactions via a dynamic, cloud-enabled engagement framework.
- Sentiment Intelligence: Utilizing AI/ML-powered behavioral analytics to curate predictive satisfaction inflection points.
- Wellness Gamification: Driving activation through integrated incentivization ecosystems and synergistic behavioral nudging.
- Care Journey Co-Creation: Empowering stakeholders through value-stream alignment and continuous voice-of-customer feedback loops.
Next Steps:
We will stand up a cross-functional Center of Happiness Excellence (CoHE) to iteratively ideate, pilot, and scale value-add member delight vectors by Q3. Key stakeholders will be asked to synergize across silos to ensure that low-hanging fruit are leveraged while also blue-skying long-hanging fruit.
But if nobody cares, isn't the rational response to work less?
“Nobody cares, work harder”
- Noelle Eder
I personally love to work hard, do better, and drive. I do this by working hard and doing better! You all should try it!
We just need more vertical alignment in order to increase velocity!
YAAAAAASSSSS! I am so looking forward to staying in a hotel during a snow storm so we can get overpriced meds out to DHL on time, and working while I am on medical leave. This is how we achieve more vitality for our customers and the employees we spend 1.2B on!!!