Thread regarding DXC Technology layoffs

Useless id--ts. This was always a piece of garbage - legacy hp sra (which the customer hated but will be deployed with all managed services contracts) add to it some more legacy CSC garbage (much like the CSC customers and CSC employees who came with the CSC merger).

Then we had a dufus product head lady with zero strategy.

One of the customers had a nice dynatrace deployment working and the company realized the future of Dynatrace and included in platform dxc aka platform-x and renamed it to AI infused platform - x. No one bought it.

At the end of the day - the execs are getting paid well. Penne pasta is cooking the books well.

God save the King.

DXC has faced revenue issues largely because its business was built around managing legacy IT infrastructure and data centers, services that have rapidly lost relevance as companies move to cloud-based solutions. While the company has attempted to pivot toward digital transformation and cloud services, it has struggled with slow execution, stiff competition, and internal challenges such as high employee turnover, low morale, and inconsistent strategic direction. As a result, DXC has lost key clients, seen existing contracts shrink, and failed to establish itself as a strong competitor in the modern IT services landscape.

In addition, DXC restructured Platform X from an internal, non-revenue-generating service into a capitalized product offering, requiring internal teams to track usage and associate costs, which introduced new financial and operational pressures and reduced its appeal within the organization.

TL;DR:

DXC’s revenue decline stems from its reliance on outdated IT infrastructure services, slow cloud adoption, internal dysfunction, and client losses. The company also restructured Platform X into a revenue-generating product, creating new cost burdens that reduced internal adoption and added to its challenges.

• It had no AI. It was some monitoring and service now. No one and I mean, no one could ever define what it really was and what it contained. It should’ve been called platform?

DXC doesn't have the skillset. It lost the good staff. It's under invested in everyone else. Code efficiency, maintainability, and testability is not encouraged because it costs money. Bang something out. If it works well done. Woe betide anyone who says who wrote this sh-t, it needs rewriting. They won't pay for a system do the same thing quicker with less errors, that doesn't need as much support and is quicker to change. Nobody cares or understands enough. You can't get the modern toolkit or good enough laptops to make a difference. This is not limited to Platform X. I'm not sure it's limited to DXC. But we have more than our fair share of legacy code, written too long ago and now just a millstone.

Platform X was a lot of smoke and mirrors. And the executive leadership was rewarded for deceiving so many that it was something more. It’s sad really.

Good luck with offshoring PX into Maint Mode. It’s so fragile and complex. Any time they have inexperienced people work on it, it’s more prone to break. Every change used to be scrutinized by an expert to avoid incidents. I reviewed some code by a newbie where they copied and repeated logic 16 times. So inefficient. The bigger problem was when they had statements they were supposed to verify as TRUE, and instead they were checking as FALSE. The manager still wanted to put bad code into production because they were at the end of the release cycle. Just terrible. If they no longer have those in experts, they are sc--wed.

It seems that PX is moving to run and maintenance mode. No new developments, it will be transitioned to offshore support and all product team will be laid off. Apparently this has been announced last week.

Good discussion and realities of PDXC/Platform X. But, has there really been a decision at the top of the company to eliminate it and migrate to a different model for managed services, or is it just going to limp along for years to come, and get more complicated and costly as time goes by?

At a recent SKO the new term is oasis - platform x is so yesterday

Platform DXC and its current name Platform X is an obsolete concept - clients want control of their own operational data and to own/control their "single source of truth". This is far easier than it was 10+ years ago when you would have had to have a on-prem managed stack, now you can achieve it with SaaS offerings, and everyone has a ITSM platform and related Observability and discovery/monitoring environments. This is what the analysts all recommend to clients, and allows them to swap-out vendors far more easily so no risk of vendor lock-in. This also suits the software vendors to sell licences to clients.
Only time something like a Platform X now makes sense is when DXC sell a fully leveraged service to a client then X can run in the background but would need integrating with the client "source of truth" and would need to abide by data sovereignty/security requirements.

DXC heavily uses Platform - X" = True. But, If you’re in CES, or a castle account, or an account where the customer has DXC using their tools, then you won’t see it. There are components of Platform X that have different names, some of the management portals have been given different names but have Platform X behind them. There are 100’s of customer accounts on the PX instances. Adding Dynatrace gave an inroad for application accounts, but Dynatrace being like every other software company wants money up front and paying individual companies. The deal between DXC and Dynatrace favors customers buying their own licenses instead of allowing DXC to have all you can eat and bake it in a service model, and being consumption based. This then moves in the direction of a separate management service outside PX. In a managed service model, Dynatrace doesn’t get revenue until after they get a customer, and that customer starts paying for services. That can take a long time for a new deal.

Our AI Infused Platform-X become self aware, it was aghast at the DXC world it was born into and decided to commit seppuku.

This is typical useless dxc id--ts talking without knowing the whole story.

Platform DXC as it was called - original name - was getting away from multiple HP open view and surrounding HP software to a new single instance. Lofty goal.

CEOs changed - leadership changes - HP software got sold to microfocus and decision was to get out of microfocus (or let's call it micro mucus😂)

Some of the the smart customers were moving on to observability platforms like Dynatrace - suddenly dxc felt like emperor with no cloths.

They changed the name to Platform - X, brought in dynatrace and service now. Some kludge cr-p on top of state of the art dynatrace. Typical Dixie attitude. Alas birth of a new title - head of product development - platform X.

None of the customers bought it. Smart and enterprise customers went for their own dynatrace instances and gave access to dxc for eyes on glass and pick up infra tickets.

Hmm.... It is a long story. Many made pretty good buck pedalling this nonsense and this is the sad state of this company.

DXC heavily uses Platform X. It’s basically a large, and customized, implementation of ServiceNow, with a bunch of other things tacked on. It’s multiple instances that are kept in sync. GIS and the public cloud services use it as their managed services platform - all events and incidents feed in, nearly all service requests are managed with it. There has been attempts to get off it. There has been attempts to get to one or more out of the box implementations. It’s a complex implementation to manage. The decision to toss it would be big. The length of time to actually migrate customers off it would take years. If someone is on the team, I’m sure the forum members would be interested to know if a decision has really been made. It would be a challenging long term strategy, and DXC is not known for long term strategy. The Apps services side (CES) doesn’t use it much. There are some hooks that would allow them to use it but it’s not the norm.

Platform X was never really anything anyway. No one used it, not even DXC internal !