Thread regarding Allstate Corp. layoffs

As an LSP for ten years I am constantly reminded by stray calls from CCC clients that they can't "get a person"

AI is only going to become more sophisticated and expanded use across traditional roles and industries. Embrace it. To what degree and how quickly companies use it is another matter. The article got picked up. Allstate requested corrections to direct quotes and indicated things were taken out of context. At issue was who actually writes the communication. CIO said AI writes and claim representative approves, the company correction was representative writes and AI recommends.

Everyone is talking about AI and few are achieving the levels of anticipated productivity gain. Some for good reason and some for simply being slow. It’s a tech article that was featuring what a tech leading insurance company doing with AI. The implications, of which ever way is actually their implementation, are very different for their workers. Perhaps rather than the discussion mostly on “look at us and what we say we’re doing with AI”, a different conversation in parallel about what does “improved worker productivity” actually mean for both the company and all of its workers. Not the 30k or 10k foot conversation, but ground zero conversation.

There is a new horizon of work.

AI will never replace humans no matter what they say. Perhaps we'll sill need to seek work elsewhere but machines will not rule over the human experience. IMO

The beginning of the end...