You all are id--ts! Maybe Allstate should have just laid you off due to your incompetence. Problem with a lot of people here is you have no business knowledge. Think logically…Licensed Insurance work can only be done onshore. How can a vendor compete in the market with other insurance companies needing licensed service reps if they pay minimum wage? They can’t! Unless every single large insurance company vendors their licensed work…hmm…sounds like the future for customer service jobs.
Allstate won’t just let their licensed service jobs be fired from a vendor because you need the staff to support ACS as it grows. The vendor will hire extra licensed services reps…check to see what they’re being paid if your curious, just will prove my point.
Maybe spend your time bettering yourself instead of complaining about a company that has always said they are about being profitable at any cost, including you.