There is an ongoing antitrust investigation going on right now surrounding UHCs business practices impacting Medicare individuals. This is also relevant to their contracts and how they are managed. Offshoreing not permitted on these agreements, but UHC finds a loophole to make it happen.
Should you have any additional information regarding these practices or unsavory contract compliance issues, you can report it here anonymously: antitrust.atr@usdoj.gov
If enough people talk, things will be forced to change.