“You also continue to share concerns regarding our company leadership, vision, particularly related to workforce strategy and organizational changes and, subsequently, how the changes have affected your workload, career development and trust.”
New in 2025
“Based on your feedback, we made the decision to change the frequency of Your Voice Matters: Talk To Us survey to a semi-annual cadence.”
Translation: We don’t like what you’re telling us so we’re deciding to mute your mic.
After the surveys there would be groups setup to review hot points that surfaced. I remember being in meetings that summarized these topics BUT nothing ever happened. Nothing changed. I stopped participating in the surveys & setup an Outlook rule to place all new email requests in my trash folder. On another note, did you know the "Worlds Most Ethical Companies" list is created by a FOR PROFIT company call Ethisphere where by a fee needs to be paid to participate - read up on this one. It's a mind blowing sure way to get awarded the award from the company who created the award - follow that?
I've been with the bank for a long time and I've refused to take them after it's become so painfully obvious they don't actually want to hear what we say. Nobody wanted to go back to the office. They sent us back anyway. The TTUS scores tanked and they went "we don't understand this can't be RTO related".
If you don't want to see what's right in front of you that's fine, but then also you can't be mad when employees stop engaging because you don't listen. They'll probably make it mandatory when engagement numbers continue to plummet. 🙄
why bother with TTUS?
For years before I left, all I heard from every focus group and conversation I was a part of was people wanted less surveys. Four times a year is WAY too often. Employees were burnt out answering the same questions. Twice a year is much more realistic and what most companies have today. In response to actions taken, it comes down to the leader. Change doesn’t happen overnight and I fought so many things for so many years without getting anywhere. However, I will say the executive I had the pleasure of working with literally read every single comment and truly cared. Some things were out of his hands, but some he really focused on and made positive changes. Just came here to say those gem of leaders do exist people knew it and they felt it.
I have been at the bank for decades. Never once has a noticeable change come from the TTUS above my immediate managers that I could see. Communication from this is bad. I remember one year they said, "We heard you and we are changing our paycheck frequency." That question was not even on the survey.
HOWEVER, notice I said above my managers. It did make a difference at my more immediate level (director and down) more than once.
I really just want two things from my leadership. Be a decent person and don't lie. If you have to make a hard decision or its out of your control, I understand.
Yeah I had good laugh at that. I quit responding to those and delete the reminder emails as soon as I see them. No point in wasting the time on them when the feedback is just ignored and they pick out a few positives and spin it their own way.
Wow, what absolute bullsh-t.
Yep, that is exactly what is happening. Might as well just eliminate the survey entirely, since the bank's Sr Leadership team doesn't actually listen anyway. They read a summary of the words and themes, thank people for participating, then continue to layoff, mandate RTO even in circumstances where it makes zero sense, endlessly re-org for no substantial reason, etc. My trust and confidence in my employer is near zero at this point.
We heard you and have made the following changes - renamed the survey, reduced the frequency and cut out all questions that may be bringing our scores down. Win! /s
That is actually hilarious.