I once worked for a Met officer that told me they were too busy to read emails, answer their phone, or attend meetings they scheduled. They "forgot" their instant messager password and for over a year claimed to not know the help center number to get it reset so they didn't have instant message capability. But the 1st day there was a survey, required learning or focus feedback that they could shine with their senior level about all the crew having it done you could expect an email & phone call and visit to insure they look like gold. Not that they'd read any feedback of course.
It seems like times may not have changed a lot.