Is just me, or is our IT department a joke. It seems like they cannot make anything work.
10 replies (most recent on top)
They outsource all their services to the lowest bidder. Get what you pay for. Except SLTs have their own in house support team that actually know what they are doing. Everyone else must suffer with horrible service. Way to go Wi Pro . They are so awful.
They literally told me to Google my issue last time. They are worthless.
"I personally think everyone in IT and Senior Leadership should spend 6 months supporting a Health Plan or local market so that they can really understand the day to day."
This viewpoint understandable and sensible. It is most helpful when people designing and building a widget understand the widget, including the why.
When someone who understands the business is on a team, that person is quickly disposed of in some way. Unfortunate and sad.
En vogue: CGS. Kyndryl. Silos. Salesman.
Yesterday's news: Service. Support. Nimble. Accountable.
That is the state of IT leadership. It is what it is. The $ rules all else and the end result is that IT is terrible (oh, and caring for the health of humanity is just a running joke now). There are a lot of very good, very knowledgeable people who are handcuffed to spending 90% of their time on tasks that are defensive and not moving things forward.
Lower your expectations, point the finger, escalate. That's how Rat wants it.
Silos happen when resources are limited. It becomes an everyone for themselves mentality. H1B and offshoring have created the situations you state. More of the same will not fix it.
There is a lot of opportunity for improvement. There are many issues but the biggest hurdle to overcome in the ego driven claim staking which has caused silos within IT. I am hopeful that some RIFs will remove the talkers and let the doers who don’t play the political games to rise up. But I know too well that culture is hard to change and it will take time.
Another huge issue is that the IT people being assigned 1) aren’t clear on their role 2) don’t have the resources they need to run 3) most IT resources are not knowledgeable in the business. Unfortunately, this is not just an ELV problem. At the end of the day though, change was needed, they brought in new players, it’s only been a year and change takes time. Try to find your few but good in IT and partner with them… they do exist.
I personally think everyone in IT and Senior Leadership should spend 6 months supporting a Health Plan or local market so that they can really understand the day to day.
There is no IT anymore. It’s become a sales organization. It’s all about the story, actual architecture/engineering gets in the way of getting funded.
Well, what else can you expect with the current situation... IT workers onshore are just waiting for the hammer to drop of either being riffed by EH or outsourced (rebadged) to a vendor only to be eventually riffed by the vendor, and the offshore IT workers feeling as though they can do or not do whatever they want because their jobs are not in any jeopardy. A mess created by SLT/ELT of this company!
Did you put in a ticket? I’ll need the JIRA number before you can call IT a joke.
No its not just you. They've been a joke for years now. I dont like to deal with them in any capacity there a headache waiting to happen it's beyond frustrating.