Thread regarding Macy's Inc. layoffs

We got new land line phones in my store but not new registers.

Those registers are embarrassingly slow. the now old touch screens paired with the even older keyboards are a trainwreck. It's sad when you have to key your associate ID in and half the keys you have to press down hard for them to register or key caps are missing. We still have the vintage card swipes on the keyboard (obvious can't use anymore) some of them broke off and dangle from the side.

I was with Macys for years. I enjoyed my job and continued to advance. When NCR took over I stayed on. In June I was let go, mid shift and was asked to finish my day and not return. I did get an offer to come back, but only if I took a huge pay cut. NCR simply does not care about the individual just about the bottom line. I truly feel bad for Macys and would go back to them if I was paid what I’m worth.

Most of the legacy Macys Tech people have been let go by NCR. I am one of the few remaining around the country and not very happy right now with NCR. The level of service most of you are seeing has declined as a result. NCR does not mesh with the Macys world on how to service the account. We are told “You don’t work for Macys any more” when we try to go above and beyond to help the stores we’ve known for so many years and built good relationships with. Very discouraging to say the least. I tell my Lead no kidding genius but we still have to provide great service. People that had no vested interest and past service relationship have no idea and are treating the account like other retailers which is a mistake. Management just wants more and more now from you and companies looking to save money wherever they can while spending money on other unnecessary things. Sorry for ranting for so long but has to be called out.

I had a manager scold me on the floor in front of a customer when making a joke about how slow the registers are. I've been in my store for 18yrs same registers ENOUGH SAID. The equipment sucks .

Associates in the stores who work with the old and now slower registers, have to hear customers comment all day about why it is taking longer to do their transactions. Managers also don’t know why it happened but that’s the way it is.