With all the layoffs in the last 2 years (I'm including the "early retirement" packages), there is lots of talk and postings that demean Avayans. I take issue with that. Avayans are largely not the problem. Many tried to tell and guide the revolving leadership what was actually broken. Sadly, ego and greed of many in the top leadership prevented any real progress. Any great leadership we got had a life expectancy of 18-24 months and were either pushed out or left as there was no way for them to make progress.
Instead, the top regurgitated old ideas as their own new idea. They abandoned products that still, to this day, no one else has or is even contemplating. It's quite insane really. They took a very profitable business that was the leader in CC and with their new ideas and deaf ears, crushed it to what it is today - a follower that discounts all value away. This was a company that had a great workforce that was ahead of its time.
A report recently talked about getting it to 40% margin. That is laughable. The original version of Managed Services was a start at 48% margin and well worth it. Over the years and through lack of understanding of Customers and the most profitable portion of the business, the "leaders" brought that down to major losses or both revenue and margin, several in the triple digits. Is this what business school teaches? Secrecy and lies are commonplace now. It saddens me.
As for why so many stay for so long. Well, we are a family and many do not want to abandon their family. When there are thieves trying to break in to your house, you fight for your family. During a fire, you stay and help your family. Having said that, I fear the cost on the remaining folks well being is too high now. Save yourselves. They are not concerned for your wellbeing. Take your many skills and bring them to a company that will truly value you.