Saw this coming long ago! When you have an accountant who looks and runs a business by numbers and forgets everything that made the company #1 (the people) what do you expect? When you make a service business a metrics and the customer a process, what do you expect? When you don't listen to the motor making strange noises, don't be shocked if it blows if you continue to drive it. When your retirees say, I wouldn't recommend anyone to work there, what does that say? When a company is involved in a RICO suit, the customer sees that. When the company takes benefits from the employees, results change. When employees are treated with disrespect and the CEO takes a huge bonus and does not give it to the mutual policyholder, what do you expect. I have always said: Wait! Their day is coming. Well HELLO SF! What did you expect? When we see the morals and ethics of leadership, the outcome is known. Example: K - 3 books! People will no longer write a check to support that nonsense. Yup. Saw it coming long ago. Gotta give progressive credit. They ran a good race keeping their eyes out of the rearview like SF! Jake got beat by FLO! He had to stop and sniff his beard.