Okay, I don't expect the leadership to say that they and their bad decisions are mostly to blame for the cuts, but at the same time, it's fascinating to me how they always distance themselves from their part of the responsibility. Can a company make it if it has a leadership that does not admit its mistakes and does not learn anything from them?
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First off, I don’t think they made a mistake. I just think they are being greedy. Humana is VERY profitable this year, including year over year.
Second, most well run larger organizations go through mass layoffs maybe once a decade if not less often. Any more and you made a massive mistake as a leader with regards to planning. Maybe you could have had some foresight and just stopped filling roles and saves on severance pay and lost 3 percent of your employees over years in targeted areas?
Or ya know…realize the limitations of automating and outsourcing customer service…or push for individual metrics for group goals… no…we have to relearn this message the hard way…
Also good leadership doesn’t have contradictory goals and initiatives. Like trying to increase mail order usage yet having $0 co-pays for retail pharmacies simultaneously.
This seems awfully obvious to me and I don’t even work for y’all.
They changed direction of what they were and who they were serving. They didn’t make a mistake, and they’re learning what pivots need to be done, so what bad decision is it that they are a business and they’re trying to be competitive in a specific market?