Texas Exclusive here. Our Field heads say all of agency support including ASIC, RMBC, AST, and agency claims advocates heading to outsourced contractors and agency self service. Any more details? Seems we field agencies are being left in the dark regarding all the moving pieces.
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Here is what I can say as a chatter in the RMBC. Our jobs will be going away to a vendor in India, so take advantage of the actual conversation-like support now. As someone who prides myself on my chat skills and agency feedback, it makes me sad to know if there is a problem or something done in error it will 100% be on the agencies to notice and correct. I can’t tell you how many times I’ve caught errors the agents weren’t even aware or chatting in on. I’m one of the few not jumping ship when I probably should, but I genuinely love my job and the relationships I have with the agents. (The PTO is nice too)
Philippines chatters, increased chat bots, access to Right Answers resource portals (this is replacing Gateway) for agents and more self submitted agency WSR's is what faces the agencies next year. Get ready to be more self sufficient by force agents! You are all quite expensive to maintain and there are cuts coming to your support options.
You will still be able to chat in but starting around middle of next year it will be to mostly people in the Philippines or overseas as allstate is laying off and sending some employees to vendors but the vendors are hiring employees cheap overseas