Thread regarding State Farm Insurance layoffs

My workgroup was encouraged to go to a local park for a get-together on a Friday afternoon, during work hours.

Being away from your inventory for 1 - 3 hours just did not make sense, but when I asked about it in huddle I was encouraged to go. Of course the same criticism for workload remained, regardless of their mandated cookie and soda get together. I just cannot with these id--ts.

Optics are everything.

I have gone to great lengths to coddle customers and explain everything that would happen during their claim, I would even end every phone call Do you have any other questions I can answer? "no" Ok, if you think of any just call any time?

I was told that is not enough becuz the customer might be too shy, intimidated, or overwhelmed to ask questions, even after all my explaining and sometimes following up in writting. So it is my fault if they dont ask the question they have. I mean, they make this stuff up, don't they?

They canceled all "non customer facing activities" and increased overtime as a token of appreciation. Not that it will do any good because people keep quitting.

Wouldnt surprise me to hear SF used customer service week to hammer their workers for more work, vs appreciating what they do in any meaningful or honest way. You all got an email saying how much they care while your OT hours for next week are submitted to your manager for week 12 of forced OT?

It is BS. I totally understand that the customer deserves to have us earn their business, but that’s not managements goal. He-l, even National General provides better service than State Farm.
Executives don’t want you to work better for the customer, they want you to work harder for their bonus.

Claims leadership is so out of touch, how about talking about how they are going to keep everyone from leaving? It’s like their isn’t a metric for staffing, so why care about it?

Doesn't surprise me the company makes a token effort at optics towards the employees, that comes off as totally tone deaf, while at the same time in action, showing how little they actually care.

Really sums up management overall. Token for show effort while in action showing the exact opposite.

Unionize and force sf to treat the employees better.

Sending that type of email to already overworked employees facing another Fall & Winter of non-optional OT encourages minimal work output. They're just screwing themselves.

SF believes their employees are customers too. At least that is what they say. Who in their right mind rakes in the money they do and treats their employees like they do? Absolutely abhorrent.