Is it just me or am I the only one that sees some of the management styles within Dell as counter-productive unconstructive and effortless.
IE your management is all talk and no do.
As well as some other positions that could be repurposed and increase customer satisfaction. It's like everything is meant to meet a SLO but all that means to Frontline is hitting a button because you're so overloaded. If Dell has layoffs, which, I don't think are happening I doubt it would be any Frontline support and if that does happen to support I think my opinion if Dell would become worse.