Third party reps are impossible to manage effectively which is a direct issue for TG. How is this so hard for the corporate gang to understand? They are the face of the company so yes when they show up looking like trash or are rude or are making incorrect coverage determinations (unlicensed btw) then yeah, customers are going to be pi---d!
VOT is a disaster. Claims is a disaster. CE is a disaster. All that makes front line jobs a disaster.
The word we hear is that there just isn’t a budget for what you need. Meanwhile we lose millions on adjuster mistakes for lack of support/training. We lose millions on turnover due to low pay, overwork, lack of support. We lose millions to vendor mistakes. We lose millions to leadership making concessions to assuage the customer being dr-g through the mud.
Solutions are there but nobody wants to listen and/or act.
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So when we lose so many times…doesn’t that make you a loser for sticking around as well.
I bet you they speak to customers with respect and return calls. If that happens we are 100% better than the current system