As an agent, my sales manager is the best one I’ve had…and I’ve had several in my career. It’s his manager that is horrible. No support, no direction, just beats down my leader every chance they can.
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Many great managers left the Company.
It has been my experience that leadership in Legal is very hands on and look to assist staff as much as they can.
Managers who are promoted into roles for which they have no background and could care less learning the business happens more often then not here. INSTEAD what they do is have “collaboration” meetings where they steal your ideas and knowledge base and pass it off as their own. This is the playbook of tenured managers the newer ones leave or are pushed out the door.
They make 100-120k a year. Pretty well compensated
Managers were looking for the sheep that would follow their every word and instructions even though most of it was total nonsense. If you had an idea to make the process better or run properly or make the customer satisfied you were frowned upon as a rebel malcontent. You didn't fit into the Allstate mold they were looking for. Most of the managers I worked for in claims were former outside auto people and were only trying to Cover Their a$$ and get thru the day. They had no power or authority to make things better or make improvements. The higher ups had a one track mind and mostly had no clue what was happening on the front lines. It was doing the same thing over and over getting bad results "corporate insanity" I still think Allstate home office never quite broke free from the Sears and Roebuck era or mentality.
My experience is that senior leadership in claims is looking for one thing and one thing only. Subservience. Senior leaders don’t care if things are broken. You can suggest things, they’ll act interested, and then never pass on your feedback because they don’t want to be seen as malcontent or critical. So that’s why you have broken process after broken process that remains. This only impacts employee morale and the customer. And we already know theyve stopped caring about the customer. Making customers wait weeks to have their vehicle appraised is a known issue and nobody cares to fix it. Presenting laughable, low ball offers in hopes that the customer is ignorant is deplorable behavior for a corporation. So, yes, leadership in my view is very broken and disengaged. They will continue to stick around and collect their large paychecks and nothing is going to change.
My managers in claims were clueless and rude. Even the lady leading the office didn’t appear to have any claims knowledge and didn’t ever reach out to employees. It’s a wonder how these people get promoted. Truly head scratching.
Yes and I have one now
As someone else pointed out its really hard to be a good manager at Allstate. You have so many bad managers above and adjacent to you, a generally toxic "Allstate nice" culture, and an HR department that is unsupportive at best.
Trust me, many claim reps need training on how to speak to customers without being condescending. They also need to be trained on simply returning a phone call. Claim service is embarrassing the rest of the company at this point. Total clown show.
I had an amazing leader for 6 months. He removed so much stuff from our plates and was the opposite of allstate mentality. He moved onto another role
The process whereby CSLs sit and listen to your calls is micromanaging to the max. I have never encountered it in any other insurance company I worked for, even as a brand new adjuster. “You didn’t ask the right follow up question” or “Don’t ever use such and such phrase” were comments commonly made to me and my teammates. I would be told “Good job. Now here’s all the stuff to fix.” It was stressful & exhausting. I realize CSLs had to do it. What a waste of time!
Yes, but most middle managers have very little discretion in how they actually manage people and/or what they can and cannot do. They're following a set of rules, processes and goals set by their manager and on and on. The problem I see is that the higher up the chain you go, the less and less people know and understand about how the company runs on a daily basis.
Uh no, especially in claims. I had one manager with the personality of a handball sit with me all day and “coach” me on telephone skills. Truly unbelievable how these sycophants are instructed to do this nonsense as opposed to actually doing their jobs.
Not that I’ve ever experienced. Unknowledgeable and lazy.
I personally don't know any, but maybe others do?