Thread regarding Macy's Inc. layoffs

ISM is not going away

The company wants to work out the kinks before Q4. By the sound of it, from what I've been reading, a lot of stores are not prepared. It doesn't look like it was rolled out properly. It was not explained to people correctly and people were not trained. It's like they were in denial or something. I am at one of the stores that rolled this out in the pilot, and it has been rough, and we've had a year to adjust. We're still not there. It's painful! And let me tell you, it is not going away. To think that it's going away is wishful thinking. People need to embrace it, work it, and give feedback continuously. Nobody wants to hear that ISM doesn't work. You'll be branded as negative and lacking in agility. I don't agree with ISM, but not figuring it out is harder. It would just make it easier if Store Managers were on board more and held leaders accountable. A lot of these CXMs have no idea what their jobs are. It's just soooo wildly different than how it was 10 years ago when I started at Macy's. The talent is just not equipped to handle or execute these initiatives. They need to start with training People Leaders and setting expectations with them. And they can shape up or ship out. So many of them are utterly clueless, and I'm afraid to say that it isn't their fault.

Reposted from @1owe+1hlY4bxW.

by
| 1851 views | | 9 replies (last June 27, 2022) | Reply
Post ID: @OP+1hnUk8LG

9 replies (most recent on top)

The call outs is what affecting the ISM program. If there's so many call outs , managers are moving associates around the store and they are confuse. Associates just don't have the motivation to show up to work because they don't know what to expect. Each day is a different work assignment.

by
| | Reply
Post ID: @4zoc+1hnUk8LG

Our store began “training” in March, if that’s what you want to call it. So many unanswered questions remained unanswered. Store Manager and CX managers assumed they could “run a hybrid model” to their liking. Now that it’s to implemented associates are clueless, as well as CX managers. The functional posted is so tiny you can’t read where you go, if you do read it (most don’t). We had half of scheduled associates call out the other day. It’s madness

by
| | Reply
Post ID: @4qdo+1hnUk8LG

I like the kn--e sets and the "seen on TV" stuff (some anyway). However, I have never
seen them advertised.

by
| | Reply
Post ID: @2ivg+1hnUk8LG

Macy's needs to do some space planning and rein in the buyers. Get rid of the junk lines like the Granite 'As Seen on TV' cookware. We don't need 20 kn--e set styles.

by
| | Reply
Post ID: @pes+1hnUk8LG

Dear Managers,

I suspect that for ISM to work it will require Managers be given sufficient flexibility
to implement strategies to match ISM to their unique doors. On the flip side, those
Managers must have a nimble and adaptable mindset to customize the basic ideas and goals. Managers that follow floor plan maps with religious fervor might have problems.
Be Happy! Be Creative! If you are bold and brave you will not have a problem. Just
accept the fact that everyday could be your last day. Have an emergency backup plan
and plan your finances accordingly.

Raduysya Pobede!

by
| | Reply
Post ID: @ysk+1hnUk8LG

Macy’s is not set up to operate with this type of program. Stores that use this type of operation are usually the big box stores. The big box stores can execute this easily because the stores have a set plan-o-gram so that when merchandise is received each item has an assigned placement. There is no moving merchandise around every time a truck is received. The associates know exactly where to place the product just by scanning the item. This placement includes fixture, shelf and location on the shelf.
Macy’s corporate can’t even supply an assortment plan to inform the stores of the business plan or strategy. Last fall was a total sh-t show. We had space for twelve lines of cookware and received twenty three lines of cookware. We had twenty four spots for coffee makers and received fifty eight. Mens underwear we have six fixtures to house forty two lines / styles of underwear not counting the different colors. The bedding world is a total joke we have styles that go into the stockroom because there is no room on the floor.
This ISM is just another nail in the Macy’s coffin.
How can the stores get it right when the Coro pirate clowns can’t get it right.

by
| | Reply
Post ID: @mbu+1hnUk8LG

Last year 53 stores were part of the pilot program ( ISM ) and it didn't solve any problems it just keep adding more and more problems. Our store was part of pilot program, and still we have the same issues like other stores. There is no plan, just let management worry about it.

by
| | Reply
Post ID: @rgk+1hnUk8LG

If in some of the stores this was tried and they saw it wasn’t working at all. Why go company wide with this ? What’s macys plan when the stores are losing people everyday or not showing up to work? In my store we have have most of the hours for the evening are being advertised for Friday and Saturday night. What’s the plan for that?

by
| | Reply
Post ID: @acm+1hnUk8LG

It's the responsibility of Store Management to train, execute, and implement ISM. It's all on them.

by
| | Reply
Post ID: @brf+1hnUk8LG

Post a reply

: