The company wants to work out the kinks before Q4. By the sound of it, from what I've been reading, a lot of stores are not prepared. It doesn't look like it was rolled out properly. It was not explained to people correctly and people were not trained. It's like they were in denial or something. I am at one of the stores that rolled this out in the pilot, and it has been rough, and we've had a year to adjust. We're still not there. It's painful! And let me tell you, it is not going away. To think that it's going away is wishful thinking. People need to embrace it, work it, and give feedback continuously. Nobody wants to hear that ISM doesn't work. You'll be branded as negative and lacking in agility. I don't agree with ISM, but not figuring it out is harder. It would just make it easier if Store Managers were on board more and held leaders accountable. A lot of these CXMs have no idea what their jobs are. It's just soooo wildly different than how it was 10 years ago when I started at Macy's. The talent is just not equipped to handle or execute these initiatives. They need to start with training People Leaders and setting expectations with them. And they can shape up or ship out. So many of them are utterly clueless, and I'm afraid to say that it isn't their fault.
Reposted from @1owe+1hlY4bxW.