Thread regarding Allstate Corp. layoffs

I worked for a corporation and had 70 clients on one project before Allstate. There was one bad survey and they showed it to me right away and I was still working with the clients. These surveys are never anonymous.

I have to really wonder about the claims leadership after reading through this site. Scary stuff.

Deny all the claims like the old days. Problem solved.

I also just decided to stop taking them altogether.

I agree comments on the survey were dangerous. Your manager could hear your voice. And a bad review would cause the team to have to make a plan. And if your manager knew who did the bad review, then that person would be stuck making the plan. The reviews were never accurate.

In my 30 + years at Allstate, I always found the surveys to be a double edged sword. They're "confidential" yet somehow your manager has an idea of who wrote what, if you tell how you feel you're screwed in the future, because there's always a secret management agenda to set people up for a fall, and nothing changes as far as bad management. If you lie nothing changes at all. So...you're better off not taking them. I'm gone 3 years now. I never looked back when our department went to Pune. Remember, there's a way out of every prison!

Glenn, Tom, and the rest do not care one bit about any of us and they hope as many of us suffer, stress, and cave and leave before the ax comes down. Less severance and unemployment on the books. And obviously they don't care about the customers as with overworking claims to death the customers with losses wait, stress, and suffer as well. Things may be quicker when they have 5 times the number of claims employees in India and with overseas vendors. But the customers will continue to suffer with subpar service and totally foreign support.

I lie on surveys because of my leader gets a bad result there are repercussions. It’s easier to keep the peace. And I do know that a lot of what’s going on with the company has nothing to do with my leader.

Not sure why you’re lying on surveys. Hit them where it hurts until the fix their issues. Stop buying into your manager saying “I have nothing to do with the company problems”. Make them care and fight for you.

Why would anyone want to work in Allstate claims after seeing this site. You all are digging your own graves

You do realize that one of the reasons they are hiring in India is because no American wants this job.

Your volume isn't for a lack of trying g to hire people

The higher ups just simply don’t get the concept of customer service vs happy employees. The companies out there taking market share and providing quality customer service get half the workload and more support for their front line. Ya know like we did prior to Glenn.
The board is brain dead and ONLY care about the $. No integrity or interest in our customers.

Considering these dirtbags in Chicago are currently in the process of finishing up the move of claims almost as a whole to India and vendors in which the can hire 5 people to one of our salaries we have zero leverage. They will continue to bury us without concern until the final move is complete...and just maybe they will get some of us to waive the white flag and give up leaving out of stress and overwork saving them on severance and/or unemployment. This company knows exactly what they are doing right now and it is 100% intentional. The sad thing is they are making their customers wait and suffer in order to do it.

All claim handlers need to be in a union at this point. Most BI claim handlers at any major insurance company are hovering around 200-300 claims per handler, with permanent staffing crisis mixed with horrific retention efforts and stagnating pay.

We could all band together, go one a one week strike, and watch every auto insurer choose to treat us like tech companies do programmers (you know their core business) or fail.

Right now its a big game of chicken watching these huge companies play understaffed while grinding into the ground their core workforce. It doesnt have to be this way. Insurance companies need us more than we need them. We all can go make $50-$75k somewhere else.

What kinds of claims? Comp? HO Property, BI, LDU? The more complicated and higher the number the worse it gets. I had 250 repped BI with litigation on some too. Lit has a long tail. I jumped ship because I had no life, even though we kept getting told our intake numbers were just right. Allstate may be saving money in the short term, but Bad Faith judgments will be coming. Enough of them, with publicity, will drive the stock down. Are you listening Tom and Glen?

I say get off this site and get to work!