How long can Wilson just keep raising prices with customers already beaten down by inflation to protect his “margins” before the house of cards comes tumbling down?
As long as Allstate pays to boost the stock and has supplied decent margins. Investors have been patient…
Now with pressure on those precious margins, price pressuring retention and growth and cost cutting pressuring customer satisfaction, will investors continue to be patient??
The long awaited phase 2 of layoffs for American employees is set to hit in the coming 2 months and it will be interesting to see what customer service looks like when nearly the entire customer facing claim department is based in India…..
5 replies (most recent on top)
I forgot about ireland that seemed so long ago. Allstate is putting me in a tough spot Michigan laws are so funny I make good money as a producer thinking about starting my own agency. Allstate seems to be going the independent route my boss is cool enjoy the agency they are like family however the company is putting me in a tough spot with lack of support and the new commission structure contract doesn't really favor the agent.
When it’s a language barrier, that’s not racist you d-mb a-s……
Racist
I hear ya!
When I worked there (shudder) and needed IT support I'd wait until Northern Ireland was available.
I won’t talk to India as an employee with computer issues. Customers are going to drop this company so damned fast!