There are many people here who complain that they work very hard and those who complain that they are not adequately rewarded for that effort.
If you know that you will not be adequately rewarded for your work, then why are you still working beyond expectations?
You can thanks the ineptitude of ET for systems that make ops and agency jobs harder and slower than they need to be.
Everyone at every level of Ops and Agency is frustrated with the silly duplications of work in run of the mill activities. I get that it’s a data driven business. But it’s a people business at heart and it really has to be more user friendly.
What im really fed up with....its me having to do extra work, duplication of work, and have additional multiple claim failure points that ONLY exist to make managers job with metrics easier.
For example, when i interview someone. My note alone is not good enough. I need to check the right categories on the window, which i dont use. Then i need to drop a huge template note into the file note. The template is massive and 75% is pointless. The format of the template makes its use difficult. But none of this is here for me, or to aid me, what all of this is for, its our metric bots.
I have to take multiple extra steps, waste time, so management can have an easier time tracking me, and additional points of failure to coach on.
Every time the claim handler has to do more, expect less, to serve the customer and the company, and their managers. Its all on us.
Not once in my tenure here has a change occurred that reduced steps, increased efficiency, and helped the claim handler.
I got burnt out of being in ultra drive, rushing people through claims processes, and having no mental energy for my home life. I went from carrying metrics to finishing average, after a few months of that I was terminated. Once you put up numbers it becomes an expectation.
😂you just described the majority of claims staff-who knew claims is woke.
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No, the woke crowd who have grown up with all the advantages that no one else had and still complain that they are"victims" of society
Oh and no, most wont complain and make a scene about this. Most just do their job then start applying elsewhere when the rewards dont stack up to the hype and back patting. They just leave, and your job just gets harder, with more work needing to be done and less over achievers to help you out.
One of the most common reasons for leaving is failure to properly reward good work.
The "woke crowd"? You mean the compassionate and open minded majority of Americans who believe all Americans are deserving of opportunity, respect, and honor regardless of their color, religion, gender, ethnicity, and se-ual orientation?
Since when did common human decency become something to scoff at?
Might sound crazy, but some people have a built in work ethic, and care about the people on the other end of the line. Absolutely those workers are continually abused and taken advantage of, while rewards seem to be distributed based on everything but results.
Whenever I see someone making a big splash, doing well, and carrying theirs and others weight, I know they will either be reassigned to a department that is a mess and desperately needs help, and likely quit due to the massive quality of live drop, or end up quitting after a year or two, once they realize that State Farm wont value that hard work monetarily.
Some people work for huddle shout outs, $6 100 year anniversary cookies, and kudos. Chances are those are not the hard workers who are keeping claims afloat. Most are working for money and a life outside work. State Farm doesnt recognize this regarding claims handlers.
This is why its so hard to find decent claim handlers. Anyone with half a brain will go make the same in an easier industry, or more, elsewhere.
SF needs to get it together. Realize a good dedicated worker is claims is super rare, and should treat them like a software company treats its programmers, rather than like how retail treats its workers, with that "when are we getting self checkout lanes" attitude. It does feel with the automation push that example holds up to reality.
First, I dispute your claim of MANY. Just because a vocal 3 or 4 complain often, that doesn't mean they are MANY. Just like the woke crowd....1 or 2 percent complain and people pretend to go along with them to keep them from going off the wall.
To answer your question, probably because they have overly estimated their abilities and haven't had enough work experience to compare to, to adequately understand their true abilities in relationship to the workforce as a whole.
If they were truly as valuable as they believe, they would be able to convince another company to hire them for the compensation they believe in their minds they are worth. After all, companies are hiring left and right...well qualified people anyway.