This company is constantly making changes regarding what teams are to handle what claim types. Every month there’s some new team or new re-org of staff. Moving work to other areas, other adjusters. They are shuffling and scrambling around as if they don’t know what they are doing as more adjusters leave. Management is spastic and looking to do anything to save this sinking ship. Tip: don’t lay off 4,000+ people in a pandemic when you have record profits. This is the result of poor leadership. Now the folks that are left are trying to glue this place back together.
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I don’t even want to talk to India for any computer issues as an employee. Forget it if I have an accident and have to deal with India. Going to lose a lot of customers once they realize the truth.
That’s transformative growth. Grow your labor market in India because there’s so many smart cheap workers there. It’s the new sl_ve trade. It’s been going on since around 2006 when big companies started outsourcing call centers there. Drip drip drip. It happens slowly in the hopes Americans won’t notice. Allstate executives are greedy.
@2kyc Some do for certain types of adjusting. Mainly PIP type claims but most P&C and states will allow foreigners to be licensed adjusters if the company has them slotted as "based" in the United States. That will require some onshore based adjusters but what will be needed for those lower volumes is just a small fraction of the current onshore adjusters currently in place. So very few of us onshore will need to be retained.
I didn’t think certain states allowed other countries to get licensed in handling their claims? That seems to be a very dangerous gamble.
There have been adjusters licensed in India for months now. There will be skeleton crews in claims for onshore required adjusting and legal positions however pretty much everything that is licensed onshore can be licensed for overseas as Allstate has made the India operations an extension of its U.S. operations technically making Pune a U.S. based entity. This is the same way they got CCC licensed reps in place in India 3 or so years ago.
How are they going to handle NJ pip in India? That’s ridiculous.
When you say that the writing is on the wall for claims, what do you mean? Are they licensing adjusters in India?
TRANSPARENCY!! The company has been spouting transparency as a quality they value for years lol.
If you’re in claims, the writing is on the wall - automate or outsource. This situation isn’t going to improve. I suggest jumping ship.
If they would just be transparent and let us know what the “f” is going on, maybe then there’d be just a little respect.
Boat sank in 2020, were just in lifeboats at this point watching for Glenn "one trick pony" outsource sharks