https://www.decof.com/documents/the-ten-worst-insurance-companies.pdf
A report by the American Association for Justice.Allstate is listed as #1 worst starting on page 4. I can’t say I am shocked, but it’s very sad to say I work for a company that behaves this way. The other day on a department meeting call, all leadership talked about was the current stock price and shareholders.
I am not in claims, so I cannot really speak to our claims practices. However, I can testify to one thing. I am on the business side and work with our rule manuals everyday. The language used in our product rule manuals is incredibly confusing. For example, sometimes I’ll look at a states auto rules and say to myself “what in the world does this even mean?”