The customers are becoming very dissatisfied, which is not a good thing. My question though is who is becoming more dissatisfied here, the employees or the customers?
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It's been years of training the India replacements and I swear to god most of them don't even do the basic thing of checking there work or testing their changes to the product, which makes the product side employees' jobs even harder. I'm anticipating parallel exponential growth in customer and employee satisfaction this year when it's an entirely foreign staff making half-assed changes with the US staff struggling to put out each inevitable fire. It's gonna basically be Dante's Peak next busy season for TAP. You can't beat a volcano.
Instead of having a purpose, TR “Leadership” destroyed the company on purpose. Whose peeking out from under the stairway, everyone knows it’s Kirsti.
Funny, that. I’d pay big money for badly edited text, which often hasn’t even been spell checked (how basic is that), inconsistent editing practices and declining numbers of updates for some products.
It might be customers, actually. Keep hearing about key corporate accounts are not renewing.