What was said at the claims Q1 meeting today (3/10)?
14 replies (most recent on top)
Answers to key questions about raises and inflation and layoffs shifted it all to the already overworked. Basically if you want more money or job security, take some classes during free time (none) and get a better job.
I said how I felt about staffing shortages and work life balance which is none.
I am having a meeting with my boss about it next week.
They can’t find qualified adjusters to hire to replace the ones they laid off and now inspections are still weeks behind.
I thought the whole thing was stupid. I wanted to hear how they were going to address the staffing shortages and work life balance.
The guy who answered the question about layoffs in the future said something like.... there isn't anything to announce at present but we are always always looking for a way to reduce costs... (emphasis on the always always) he may have even said always 3 times
EB Always looks so plastic. Matches his personality. Loose the airbrush and teeth whitening filter bro. Makes you look like a robot like the ones you plan to replace us with.
A lot of talk about self service and customers basically being their own claims service and adjusters to a point. When it came to questions about headcount and layoffs the avoidance of those questions spoke volumes. 2022 and 2023 will be the end of most of us in claims in this company. The whole experience was most awkward and blatant refusal to address any sort of elephant in the room.
They want a customer self service insurance company. That is their transformative growth plan. The customer is empowered to do it themselves, through digital means. If it goes bad, they can call a person who cares. Well maybe if they get someone onshore. Will they be restored ? If they are empowered and can advocate for themselves. But guess what ? It’s still gonna be expensive as lowering rates is not part of their growth plan.
Anyone who thinks they would respond to a chat question is detached from common sense
That guy got extremely red and very emotional when talking about headcount!
Chat was active. Multiple questions about stress, wages and raises were overlooked and not addressed.
They talked about the best way to nickel and dime customers during the claim process.
Such a weird response when they asked about layoffs
Nothing but more BS woke garage from Eric Brandt. This ship is sinking.