Windstream, a company where your local ops manager has no idea what goes on in the field, and is at best delusional, where the directors above him are equally delusional..a company where they think someone can be trained completely in 2-6 weeks to know the network and customer side..something that actually takes years. Windstream, a company that's hemorrhaging customers due to overseas support and the skilled people being laid off. This company does not support the technician on the the front line. They berate them and question everything thing they do..even if you've been doing all you can for a couple decades. You can go home at night and spend a couple hours looking at the next days jobs..can't charge overtime for it but yet you're questioned why you're GPS shows you home at 4pm the next day. This company is being micromanage by people who have no damn clue what it takes to keep customers or employees happy, they just don't give a sh-t.
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I spoke to him too..glad he got outta there..deserves a much better job
Spoke to OSP field guy and he started conversation by saying “just put my two weeks notice in yesterday”. I sensed the happiness in his voice which felt like a relief too. This company blows.
why would anyone be researching jobs on their own time? im on the clock for 8 hours and thats all their going to get from me. especially since they cry and cry about overtime. they love to call this a career but to me its just trying to collect a paycheck.
I posted here a few weeks ago when I was offered a job as a field service technician.
From my experience two weeks in, I like the people, the pay, and some aspects of the job. My direct manager is also very understanding and nice to me.
However I feel this sense of disconnect between the rest of the management system here. I’ve been told my manager has to deal with a lot of techs complaining, weird and unrealistic goals from higher up in the company(how the he-l are we supposed to get an oil change done in 30 minutes on our trucks?), and other weird cr-p going on.
I don’t know what else to say, but I certainly hope I get more training here or else I’m going to have to bail on this completely. Shouldn’t be too much of an issue though.
I've interacted with the managers, directors, and dispatchers quite a bit. The dispatchers seemed ok but the local managers and their bosses got a big yikes from me. It was like moving a mountain to get them to do anything at all.
The techs in the field by and large seemed to mostly want to just do a decent job and go home. Their management was a complete cluster though.
Probably none of this will matter with what's going on in the world.
No sh-t they do. We spend our own time after our regular workday looking up information and equipment for the next days jobs. They have no idea what we in our off time researching jobs. I will say I for one am keeping track of it. When the time comes I'll take the severance or firing, and sue for wrongful termination and the off hour I've spent looking at jobs after hours over the last 7 years.
Getting laid off was the best thing that happened to me. Worked NY/CT area. Management was clueless on what needed to be done. M J a regional manager thought he was the greatest thing since sliced bread. He would stab his workers in the back. Did everything he could to make us look bad. Collected unemployment for 2yrs due to covid so I got the last laugh.
Sounds like the managers and directors need to do a ride along for a week