People often wonder on why Allstate continues to lose market share. This article sums it all up. Allstate is doing this criminal act in every state. The only customers that will be left are the "Suckers."
https://themarkup.org/allstates-algorithm/2022/02/01/newly-public-documents-allege-allstate-overcharged-loyal-california-customers-1-billion?fbclid=IwAR1QWXrVe2P_KBvBnd2RUJ0h16iEWy7WAea3ZozzbqTzGJ1XWej7oy4Zito
Agent here-I would say 90% of my customers claims are over paid…..
Gouging loyal customers on premiums is NOTHING. Just wait until a savvy class action lawyer decides to compare claim payouts from the old days, when experienced Allstate adjusters handled property claims...to now, where independent "inspectors" are hired (i.e. Hancock). Ask yourself, how does it save Allstate money to sideline their experienced field adjusters while paying vendors to do the on-site inspections? For a FACT...the expense increase to do this is far outweighed by the $avings the company pockets for each claim improperly denied, or improperly reduced. Experienced field adjusters: You know EXACTLY what's going and you know it's all about the profit.
Here's the deal: As a field adjuster I formerly handled 3-4 claims per day, on site. I have the experience and the ethics to pay these claims fairly. Contrasted with today, the company pays anywhere from $175 to $800 (or more) to hire ladder-assist camera jockeys or "independent" contract adjusters to inspect losses. Well, these entities want to keep receiving the contract work from Allstate and have NO incentive to be fair. They're also out of the picture when customers complain and don't have to deal with consumer backlash, from the few smart customers who know they've been screwed. In short, it's easy to increase expenses by $1,000 per day, and continue paying these vendors...as long as the company wrongfully denies that one extra roof per day that would have cost $10,000 if properly adjusted. Understand? Good. This is criminal behavior by Allstate and somebody needs to blow the whistle.
I remember being in meetings a few years back, where the marketing “geniuses” were frothing at the mouth over a “new” customer grid to determine marketing and pricing strategy. The thing that stuck out the most was the “pure loyalist” quadrant. Those who had been with Big A for a number of years. No discounts for them, they were giving all the discounts to the “shopper” quadrant - not loyal, price-driven, high acquisition costs, low retention, but get them in the door with all sorts of discounts, spare no expense. I used to be one of those “pure loyalists”, and recall vividly, being very uncomfortable with this new marketing strategy, and taking offense to how they were treating their most loyal customers. Why reward your best customers? Keep sticking it to them with premium increases. They’re not going anywhere. Well, guess what? When I got laid off, the first thing I did was switch companies, and guess what - I saved over 50% on my premiums. Allstate can go s*ck it!
Allstate CSL’s preach the One Allstate good hands garbage…yet our leaders are greedy/cheap sc-m. No wonder there is no pride or morale here. This is NOT an ethical company.
People used to have pride snd want to work here. Tom and Glenn going full Sears/Kmart on this company. Only loyalty is to the shareholders and their own pocketbooks.
Soon to be an article about how claims are knowingly underpaid, as usual. Write the minimum and make the customer jump through as many hoops as we can. In the past 4 years I have seen literally hundreds of bad faith claim incidents. I have recently begun keeping and sharing these with a reporter. Only way to make a difference.
Why am I not surprised?
Allstate stock tanked big today when this report came out..Allstate made an estimated billion dollars to the bottom line from gouging their most loyal customers…
The shared value BS that they make their employees sign is a joke..
The only value that this once great company now has is the value of unethical GREED..