The new word for the "ABC" process in Retail is "SORRY"!
Sorry for your long wait time!
Sorry your tv has gone up!
Sorry for the internet increase!
Sorry we dont have the inventory!
And on and on...
Boy, what a mess they have created!
6 replies (most recent on top)
And I am sorry for the wait, I am waiting for my ipad to load opus. Oh, you need a phone, I am sorry , we don't have any, but I can order it for you. That's probably why you came to a retail store right ; to order a phone you could have ordered at home ? I see that you have directv - how's that working out for you ? Oh, you need a case for your phone ? How about the same color and style we have carried for the past 9 years - this one looked really good on the iphone 5s.
It’s the new regime economic policy they need more money.
'We apologize for the inconvenience.' We wont expend any effort or cost to do better, but we apologize.
"Sorry" pretty well describes AT&T in general these days, starting with the flaming as----e at the top.
ThY sounds awful. Retail is such a difficult job since it is customer facing:
Let's go back to "I can help you with that",
I can help you with that long wait time, by talking to you now instead of later.
I can help with you with that TV rate increase, by telling you about 10 worthless channels we added.
I can help you with that higher priced internet, by offering you a useless low-speed data-capped alternative,
....