So the recent change the IVRU in which we went back 10 yrs in technology - as it does not work - and the fact that the old IVRU worked perfect, yes it all makes sense. We are trying our best to fail in the company. We are trying our best to give the worst possible customer experience. I mean come on, really, can you make it any worse ? Why not just leave something alone, something that worked fine a few months ago. One thing is for sure, we are consistent. Consistently getting worse in our procedures in activating wireless devices.
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The new IVRU is better, just got it in the mail.
Now it's Lily saying that you don't deserve to hear her voice.
For those of us who don't know ... what IVRU had a recent recording change? What was it before? What is it now?