I know many jobs are like this, but I just cant get over that I have to tell my family that ill never see them on another holiday again. That just as a concept is horrific when you think about it.
There is a lot wrong with how the company treats its claim handers (core business). I still suspect that all of it is an effort to simply protect and grow executive bonuses at the expense of their core work force and core business. Most of the poor treatment is derived from purposely overloading the workers, while understaffing, all while maintaining a "theres the door if you dont like it" mentality.
Theyve obviously done the cost analysis on the price of having a revolving door of high turnover and the core business segments in a permanent state of crisis. Insurance was always a place people never wanted to work usually, without the toxic environment, and unhuman attitude. Now retail/food service jobs are creeping up on CA pay. CA departments unwilling to release good workers for promotion. CS hiring off the street then providing one of the worst training in the industry.
This is all going to get far worse before it starts to get better. Problem is executives do not see a problem with how things are going (metrics are good) and having one of the highest turnover rates of any american company (if im not mistaken 2019 SF was the highest in the country) doesnt seem to be any concern, beyond a periodic mass email stating they care. Mind you its progressively gotten worse over time too.
Basically its all a recipe to make sure people don't want to work in this industry, and those who do get in, leave as fast as possible. How is this good for anyone? Its been going on for like a decade too, what needs to happen for executives to notice/care? It shouldnt be the dream of every employee to get out of claims, you just cant sustain an insurance company when your core work force wants out.
Bumped to the top from @1mki+1ec8YghG. The post is 100% on point.