A fresh start then a crisis
On Donahoe's first day, January 13, 2020, Nike was still entangled in the fallout from a workplace scandal that erupted in 2018 when claims of a toxic "boys' club" culture were exposed by the Wall Street Journal and New York Times. It was fending off connections to the disgraced coach Alberto Salazar, the former track star whose name once graced a building on the company's 400-acre corporate campus. There were also criticisms from Nike-sponsored athletes about a lack of maternity benefits and allegations of illicit payments to amateur basketball players.
Financially, Nike was about to come up $12.6 billion short of a five-year goal to hit $50 billion in sales by 2020, a goal announced in 2015 by Donahoe's predecessor, Parker.
Donahoe, then 59, offered a chance for a fresh start.
While he had been on the company's board since 2014, Donahoe wasn't connected with the scandals. And his résumé, which included a succession of CEO roles — first at the consulting firm Bain, then the online marketplace eBay, and later the cloud-computing company ServiceNow — showed the managerial and digital chops that Nike needed to address seismic shifts in consumer behavior.
Parker was no corporate slouch, nearly tripling the company's revenue in about 14 years to more than $39.1 billion and overseeing an 800% increase in the company's stock price. But many considered Donahoe's skill set a better fit for the moment.
While Parker, who now serves as executive chairman, remains popular at Nike, he was characterized by some as aloof and criticized for being conflict-averse. Donahoe's outgoing personality and affable nature, paired with a willingness to make tough decisions, seemed like a necessary tonic.
When he started work, Donahoe embarked on a global listening tour, hitting China and Japan in his first week. He also spent time with the design, innovation, and product teams. The next month, Donahoe took part in a star-studded event in New York City with Nike endorsers, including the late designer Virgil Abloh.
Current and former employees complimented Donahoe for the listening tour, saying it created goodwill. But early critics noted Donahoe comes across as a "technocrat" who doesn't naturally connect with sneaker culture, a departure from Knight and Parker.
In the company's 2019 proxy statement, for example, Donahoe listed one of his favorite Nike products as a pair of golf pants, not one of the classic sneakers in the company's archives.

Nike's 2019 proxy statement. Nike/SEC filings
Seeming unhip to sneakerheads swiftly became the least of Donahoe's problems.
On March 15, Nike closed stores across Western Europe and the United States as the pandemic raged across the globe.
Even Donahoe's toughest critics credit him for his handling of the early days of the crisis.
Nike's sweeping response included philanthropic donations, manufacturing protective equipment, closing stores ahead of competitors, and continuing to pay retail workers. It also paid fiscal year-end bonuses despite disrupted sales and profits.
"Pay continuity was big," a former employee said.
In mid-2020, as the Black Lives Matter movement gained prominence, Donahoe and Nike announced a $40 million commitment to Black communities, and the company's Jordan brand promised a separate $100 million investment.
In response to ongoing criticism about a lack of internal opportunities for employees of color, Donahoe ramped up the hiring and promotion of diverse candidates. While some current and former employees said Nike still has significant work to do, others said the company has made major strides.
In its most recent corporate responsibility report, Nike said 26.9% of directors or above are racial or ethnic minorities, an increase of more than 5 percentage points in five years.
"He's done a lot to give voice on some of the social issues," a current employee said. "Nike's trying to push the needle forward, and he seems to be giving the platform to people working on it."