What I’ve noticed is that 'overwork' of people who constantly complain involves maybe 50% of the work of employees who don’t complain. I would rather say that the problem is low morale and lack of motivation, which makes any job more difficult and leads to burnouts.
I have not yet experienced doing double or even triple workloads as some mention. I am not trying to defend this company, nor to belittle the work of others, I am just telling my experience.
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@4vor, Auto Estimatics is a banana republic. They are way understaffed and the new estimating software platform isn't going solve the extreme short staffing problem. Estimatics upper management want cheap, good, and fast all at the same time business model which is not going to happen. People are getting burned out from the mandatory overtime and unleastic metrics.
Here it is Sunday evening and the anxiety is already building up knowing it's back to he-l tomorrow. The work keeps coming and so do the complaints about how our service is terrible and how we are taking too long to complete inspections and supplements. I get calls, IM's and emails asking if I can see a vehicle sooner which next to impossible as it gets you further behind. We are still trying to learn the new estimating system that they only allowed roughly a day and a half of zoom training and the other struggle is trying to write an estimate using that tablet that is not suitable for our job. Being a field proximity AEA we get all cr-p that cannot or will not be handled virtually and on top of that we get out of the area claims and we log almost two hundred miles a day. I know working in claims everyday cannot be smooth sailing but everyday should not be he-l either.
Regardless of how a person became overworked, you certainly can tell by the following symptoms: feeling constant anxiety, feeling
hopelessness , not finding reward at work other than a paycheck, can't let your self take time off because the work will multiply, just want go to sleep at the end of a work day, working on work training projects like word doc and PowerPoint after you signed offline so you don't appear to work off the clock, questioning the meaning of life, putting your life on hold regarding starting a family, ready to accept a lower paying job just to be able to have a sense of self. You get the drift, overworked = anxiety & depression.
Every day at State Farm is overwork. I’m in management so they feel fine piling on tasks and reviews and any number of other things. I went from working 50 hours a week to mow about 75 hours. Oh and of course asked to help out other less competent managers. I’m actively looking at jobs outside of State Farm for the first time in over twenty years. I just can’t take all this work and the obligatory 0.5% raise that’s coming.
Previous post is more accurate than not. Claims, as well as und and ccc are different than the rest of the company. The question though is knowing that why stay? No amount of complaining here, there, anywhere is going to change. There is a lot of naivety expressed daily that suggests executive is unaware. They are fully aware. It is their design. Again, why stay?
OP is full of sh*t , and obviously has never worked claims , probably has some cushy analyst role and posts on yammer all day since he/she is bored.
Being tracked every second of every minute of every hour , always taking calls non stop being yelled at by customers and agents who half the time seem to forget they sell the policies but somehow dont remember rental limits and wants claims to suddenly ignore that and bypass the contract they sold all so to get the customer off their back, and God forbid you take a bathroom break outside your allotted time because your manager will grill you for not being at your desk , then the work being so far behind because instead of hiring people these 2 years they shrunk the work force to less than half and their grand solution to all the work piling up is to force over time on everyone as if being stressed 5 days a week is not enough now you gotta come in on a Saturday and be expected to do even more work , and CAs man on man you gotta do CS work on Saturdays because we cant force CSs to come so now you with CA pay gotta do CS work.
oh and if you need to take a day off , forget it the calendar is zeroed out for 2 to 3 months , you cannot take a day off to do you know life things like birthdays , or visit someone at the hospital or he-l have a medical procedure ...nope you gotta try and plan things out a year in advance and hope you get the day off or call out sick every time you need to use PTO because that is the only way you will have a day off.
So yes OP we are overworked and you are out of touch with reality.
None of you now what this is doing to your health. You better start thinking now at a young age as to what this job is going to do to your health. I have been at many SF burial services and if you look at what the stress does to your body physically in the long run, you sure would look at what they are doing to you differently. They eliminated the pension, put more of a workload on you, eliminated benefits, and monitoring operations to the tenth power. Bottom line: The more you do, the more they push. You can only put one pound of Sh*t in a one pound bucket. Your body knows that. It's like driving a car 100 mph all the time. Something will give and the outcome is very ugly. They know that and it is their desired outcome even though they pump you with propaganda saying how much they care. Not sour grapes. Just the truth from many years of experience. I feel so sad for what I call the kids of today who have to put up with such nonsense all in the name of MIP and metrics management.
Working as an Analyst or other support position on projects and having lots of collaborative meetings is a lot different than working in Claims.
Claims is understaffed, and every minute that is not lunch or break is expected to be spent working on a claim or talking on the phone. Taking phone calls all day when inspections are really delayed, shops are at capacity, parts are backordered, rental coverage runs out, angry shops, angry agents, and hold times are higher than they should be is all exhausting and adding to the usual stresses of claims. All the apologizing, deescalating, problem solving, and taking abuse from the customers is tough work. Then you’re expected to work a 6th day in a row to do overtime tasks. That’s what I’d call overwork.
Face it, claims, underwriting and CCC are never returning to some historical model-agency either for that matter. Adjust or look outside the industry.
Well a Lottie-da to you! Must be nice not having a crippling workload with unrealistic expectations. Come to Claims, as we need fresh meat or Just walk away if you can't understand.
Original poster. You can't be in claims then, severely understaffed and the worst job in the company.
“What I’ve noticed” you really came on here to project peoples jobs. Lord have mercy. Talk to your doc your psychoactive dr-gs are mixing again.
I always find it interesting that those not in the operations part of the company are so insulated to what makes this company run. Claims , the CCC and underwriting are the pillars that helps SF keep their promise to their insured. Yet, are the worst places in the company to work .
The 50% of employees that you state don’t complain about their work load are in support positions. Most have never answered a phone or helped a customer recover from anything. Let’s have some perspective.
OP, go back and read previous posts and you wil get your answer.