Thread regarding Thomson Reuters layoffs

Feedback for TR Management

This post is for TR management. It is meant as genuine feedback and is not a wind up or a joke.

I’ve been a regular user of TR products for many years. Over the last three or so I’ve noticed a decline in quality/standards in many of the products I use. I’ve provided feedback on this back to TR on a couple of occasions, and have been informed it will be looked into, and that’s the last I hear. I assume this noticeable decline in product quality is due to cost cutting and layoffs. You may think you are doing a great job product wise, but take it from me you are not. Lift your game your game or you’ll lose customers.

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| 2616 views | | 9 replies (last October 22, 2021) | Reply
Post ID: @OP+1ddX74O1

9 replies (most recent on top)

For the primary poster (@OP+1ddX74O1): Could you let us know which product(s) you use.

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Post ID: @efma+1ddX74O1

This is the same management that doesn't understand why their net promoter score stays low, and still continues to outsource to the cheapest offshore contractors.

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Post ID: @2rbc+1ddX74O1

@rmq+1ddX74O1 TR top mgmt has offshored content to low-cost labor destinations; the cheaper, the better. No experience is necessary. Top mgmt doesn't care about quality because they respect people - not employees and not customers. They don't care that the products require expertise that people in low-cost labor destinations don't possess. Don't take my word for it. The external website shows where TR mgmt is hiring.

Top mgmt is there to hit a number, collect their bonuses, and move to the next company. They aren't there to build. They are there to make the company look good to another investor so that they can sell it off either in whole or in part.

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Post ID: @1qcj+1ddX74O1

TR is looking to outsource the analysts working on Ultratax who interpret US tax law to India in the next two years, so they've probably already done something similar with the law software you're referencing. They train the outsourced people enough to fake it, but not enough to provide quality goods.

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Post ID: @tvy+1ddX74O1

Things I have seen over the past three years are more links that don’t work properly online; incorrect spelling of words; missing punctuation, eg there will be quote marks at the beginning of a quote but not at the end, or sentences in commentary missing a period at the end of a sentence; US case citations with the year at the beginning of the citation instead of at the end; missing pages from cases; many cases taking 3 to 4 months to have case summaries written for them; an incorrect interpretation of one of the holdings for a judgment; poor editing; some content pdfs being put up online then taken down a couple of days later and then put back online a week later etc etc. My point here is that I have seen a decline in the standard of editing and in some commentary over the past three years. I am fortunate enough to have access to some of TR’s competitors material and they seem to be keeping up with things both editorially and content wise. TR may consider these things are unimportant, but to me as a customer they indicate several things. A decline in quality control and standard of output produced.

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Post ID: @rmq+1ddX74O1

Which products? Whom did you tell?

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Post ID: @hjg+1ddX74O1

TR doesn't care. They're outsourcing and offshoring everything that they can. The teams that are left are either under staffed or incompetent. The source code has been lost for some components. Some components have no one left that understands how they work. TR is chasing quarterly profits and running the long term health of the company into the ground.

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Post ID: @abw+1ddX74O1

I wipe own ar$e with Reuters news.
And i don't fall in love wit my rent-boy.

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Post ID: @maj+1ddX74O1

You do realize that development has been wiped out in the States and shipped to 3rd world countries where they fu-k goats and wipe their as--s with banana leaves.

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Post ID: @qrt+1ddX74O1

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