You want to cut down on tickets, well I have a easy solution. FIX the root cause of the problem so it doesn't happen again. Were so big on closing tickets that most don't actually fix the root cause and of course it happens again and again.
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Root cause is the woeful management and exec
Do they still have centres of excellence at DXC? Everything I read on here seems to suggest silo’d management with inconsistent process, tools and capability across the same service in each country. As for Lean, I think that’s probably true of headcount rather than any agile, kaizen or a six sigma approach which I recall started out with the best intention but fell apart once the skilled enablers left.
I fully agree. Are these losses and BtB < 1 the performance one would expect from a flagship product and a management team that brags about their 2 year leadership?
Open FY2022Q2 results. Look at the profits posted for ITO and the BtB
When the bulk of people who know how to really solve a problem have left for better paying positions, this is the mess you're left with.