The previous quarter Mike said 24% attrition wasn't a problem. (Not sure which planet he was on at the time). He even bragged he was paying more for external recruits than existing employees.
This time on the earnings call his become a bit more truthful and admitted there's a attrition retention issue. Doesn't take a rocket scientist to work it out.
The customers are getting different staff supporting every month, so no continuity, no experience, little skills, so they may not publish it openly but they aren't happy with the regular mass exodus.
Hopefully Mike will see the daylight and recognise the existing staff to keep them. Most companies offer 10% bonuses and that's what he needs to give staff especially those that have been loyal for a number of years eg 5 years plus service.
He cant wait on Mary F as it will be too late, 5 years down the line she would come up with a incentive scheme.
Let's see if Mike can take some initiative and muster up some leadership, and there's an announcement on the town hall.