Have you tried talking with people who've retired from Xerox years ago? I did, and it's one of the most frustrating experiences I've had in a long while. They're so unwilling to accept that the company they knew has changed as much as it did. For them, it must be us who're the problem and not Xerox. They won't even entertain the thought of it being any other way. I've never wanted more to shake some sense into people than then and there.
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Well xerox has changed a lot. But I wonder what the customers are seeing and dealing with now. You likely won’t really know. Customers simply just disappear and go away or don’t call in, hoping the mfp lasts another 6 months.
By then they go with a competitor. Gotta love an organization that destroys its customer base. Just keep those conference calls coming boys. 📞 Steady as she goes Captain 👩✈️
I retired in 2020 (position eliminated) after 30 years. I for one know exactly how much the company has changed over the years. The Xerox I joined in 1990 is NOT the same Xerox as today. When I started customer first meant something, I was told by my first manager that I was not paid for a 40 hour work week but to get the job done putting the customer first. Many days I left home at 6 A.M. and did not get home until 7 or 8 at night. I never took a three-hour lunch and I missed many outings and recognition meets because I was with a customer. Xerox changed in 2000 due to bad management decisions which put the company on the brink of Bankruptcy, not Y2K but expansion in Mexico, central and south america.
It was the same thing with Kodak years ago. We had guys that would come into the branch office at 9am. Work on parts for 1/2 hour or so. Team up with another tech and go do a call. Then go out for a long lunch. Take another call together and head back into the office by 2:30 or 3:00. These guys had 8 weeks vacation. Not to mention all the Kodak amenities as well. I’m sure Xerox was pretty much the same way. So anything that deviated from what they were doing…was bad or a problem.
Those days are pretty much gone, but likely the cause of a Lot of the problems. The rest of the issues were upper management worried about winning their Cancun vacation contest.
A recipe for disaster and penny wise and dollar foolish.
In ‘the good ole days’ they went through money like water. Spent countless hours planning picnics and retirement parties. Took 3 hour lunches in Conf Room H and endlessly promoted or protected people who were fleecing the company while doing very little in return. Coupled with only hiring managers who thought like the ones above them why do you think the company is in this mess? The truth hurts.
""They're so unwilling to accept that the company they knew has changed as much as it did.""
We accept it 110 percent and what you may be seeing/hearing is the elated people knowing they made the right decision months to years ago to get out of this h*ell ho-e of a company! The last time the company was worth talking about was 2000 and before.