If you have the sense to peruse through this site prior to applying at Allstate let this be your warning. Low pay, long hours, and ZERO work/life balance. I can't tell you how miserable our frontline claims folks are and rightly so. They have somehow created an environment where they want the same amount of claims closed as in the past, but doubled the handling time. I ask you to name one company that has regressed more in the past 5 years. Somehow we have to perform double the processes and spend double the time handling a claim as we did in 2016. It's insane. Any recommendations for improvement typically get viewed as complaining. There is often no explanation for why we are adding tasks, time, difficulty to daily work. The usual response is, 'I agree it doesn't make sense, but this is what they want us to do.' It's literally mind numbing how out of touch the Senior level decision makers are. I do get it, they have never done this work! They have never dealt with customers! Shameful.
LOOK ELSEWHERE!!!