I left Anthem after 7 years. I have over 20 years of Configuration experience and I still question how configuration is to be completed for Medicare. The department I was a part of, was extremely chaotic. More time was spent trying to get the documentation needed to configure then the actual configuration. This is unacceptable when working in Government pricing. There are rules and regulations that trump even the CEO of Anthem. But my department ran on a do what I say. The manager I worked for had no Industry knowledge at all. After 5 years here, he is still unable to give direction to his team on required processes. For the last three years I have tried to exact change. My manager “coached” me to not care what analysts need to do their job, only to do his job. What I have found is that the only interest from the department is to make sure the Director is happy with the numbers. If you go to the Director for help, you get moved to another team or some other form of retaliation such as not being given work; being passed over on projects.
This problem is through Anthem…..even legal is not familiar with their contracts to be able to advise in a professional trusted manner. Anthem get it together. What is kept hidden always finds a way to the light.
For anyone wanting to know if all companies are like this….They are not. I am not sure what the weirdness here is but,I can assure you, there are much healthier company’s to work for.
My docs rx = quit, due to experiencing moral and ethical abuse on a daily basis. That is what I did and now I am healing. Life is to short to allow anyone to pour toxicity into you.
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At the root of most Anthem problems is at least one of these:
- People are rewarded for “yes”. Challenging status quo, suggesting alternatives, saying no, all ensure you’re categorized as difficult. Do what they tell you, or you will never advance.
- Risk is not rewarded. Risk comes with an opportunity for failure, which should be Ok. Here, it is not. It’s why we hire so many consulting firms - need someone to blame.
- Similar to 2 - lack of investment in employees. We’d rather hire consulting firms with BAs from top b-schools and zero experience than trust the knowledge of someone internal who knows more than consultants. Why would a consulting firm want to solve our problems? They’re like politicians - create a problem and provide a solution. They will never work themselves out of a job. They make money on ensuring problems are not solved.
- More concerned with speed than accuracy. They’d rather “save” a month pre-rollout and spend a year fixing problems they caused by jumping the g-n, than spend an extra two months pre-rollout and save ten months. Just throw spaghetti at the wall and see what sticks.