Mike S says Chris Drumgoole is simplifying systems/layers in his new role.
Chris D said he has his listened to people and one of the main things his changing is reducing 18 time recording systems to 1 system.
Thats going to be one of his major measures of success, Well done if he can actually achieve this as his plan/communications isnt agreed by the middle management.
The reality is a Delivery Managers paddling in the opposite direction and are rolling out unnecessary new tasks all the time. One example of a new overhead is a time recording system which has being introduced called "Traxi".
At the time when Chris is spending company time/effort/and money developing 1 streamlined time recording system the delivery managers are also spending company time/effort/and money in the opposite direction developing Traxi. The delivery staff then have to spend endless amounts of time recording and filling in data. The amount of wasted effort by all the staff is incredible.
Mike and Chris think they running the company and are simplifying and making things efficient, but the middle management seemm to be running the company and introducing new bureaucracies all the time.
They have proven that they do not trust Chris/his strategy and that the new tool will not be good enough so they need to develop something extra.
Nothing is actually changing, things are getting worse, and Mike has little idea of what these oversized layers of middle management are doing tolook busy.
If Mike is actually running the company he needs to sreamline and simplify these empires so they dont have to invent tasks for the people delivering in order that they look busy.
Maybe Mike ought to make a few random open and honest direct MS teams calls to people on the ground and get some honest and direct feedback so he can find out whats actually going on, staff should be asked to provide 360 feedback for your manager so they can look at weaknesses and areas were the middle management layer needs to improve on.