Someone has already mentioned a very important thing: It takes DAYS to do anything now.
How do you think the increased outsourcing of jobs will affect this company in the end? I do not underestimate the people who work for less money, but I still think that the negative consequences of this strategy will have more negative impact than positive for this company.
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Been there. HV is not designed to be a quality company. HV is not designed to be at the forefront. HV is designed for the very problems you're recognizing. Welcome to HV 1984, and its dystopia.
I'm based in Europe. I cannot finish my project since 2.5 months because IT team based in - let's say - low cost location cannot do the job right. I'm not racist or anything like this and value other people's work, but something is clearly not right. I've spent more than 80 hrs on the development, but cannot publish the result because somebody is not willing to spend 3 minutes to setup one thing in the system (I used to work as Windows Server admin in the past, so I know exactly how long it takes). I have all the approvals and have been escalating to god knows who, but still to no avail. I no longer care, because I don't want to end up in a psychiatric institution. I'm tired of making fool of myself in front of stakeholders who requested this. Are we really saving the money here? At what cost? In the mean time I can easily accept the job offer from companies offering me 150-200% of what I earn here. I do not understand what am I doing with my life.
Where are all of our WINs? Nothing to report here.
Outsourcing looks good on paper, but only if you assume all resources are equal. Developed countries have higher expectations than less developed countries. Even if an offshore resource is 1/3 the price of a domestic resource, if the quality of their work is substantially less and problems don't get solved then the productivity loss far outweighs the cost savings. The problem is, productivity loss is not a line item in an income statement and is extremely difficult to track and quantify. You just know much less is getting accomplished as you slide downhill.
If you hire a contractor for your house, do you automatically go with the lowest bid? Or, do you try to take into account the quality of the work performed and the reliability of the contractor? If I hire a contractor that is 1/3 the price of everyone else to put an addition on my house but it takes 3x as long and I spend the next several years addressing defects, have I really saved money?